Service Excellence Research Group, LLC, or ServiceXRG, specializes in helping companies develop and execute service and support strategies that strengthen customer relationships and optimize financial performance from service operations. ServiceXRG’s research provides a balanced perspective of the IT services industry with views from users, service professionals and suppliers to the IT services industry.

ServiceXRG combines years of real-world service industry expertise with a unique ability to collect, analyze and present high quality industry data. ServiceXRG provides custom benchmarking, competitive analysis, customer satisfaction assessment, and a series of reports on industry trends and best practices.

ServiceXRG’s catalog of research includes data and reports on topics including Support Operational Benchmarks, Support Financials, Self-Service, Outsourcing, Customer Satisfaction, and Support Sales and Renewals.