Performance Monitor is a leading provider of fact-based research and advisory focused on monitoring the field performance of professional services firms.

Performance Monitor measures the field performance of the leading service providers in the enterprise application marketplace, including ERP systems integration, CRM systems integration, application outsourcing, and application development and maintenance.

Research results are based on input from qualified IT and business professionals who have intimate knowledge of the service providers' performance. The collective client voice can be used by organizations to improve shortlisting and selection decisions, and by services providers to improve delivery, market messaging, and competitive intelligence.

Performance Monitor self-funds its research to ensure that the results remain unbiased.

Performance Monitor research is objective (no pre-funding or survey influence by providers); rigorous (double-blind research methods ensure high-quality); and designed to meet the challenging needs of service providers.

Performance Monitor has developed a research framework that enables service providers to prioritize strategic decisions, enhance marketing and messaging; and gain competitive insights. The framework follows the actions that service providers take during sales and delivery processes, including marketing and sales performance, delivery performance and goal attainment, and client retention and loyalty.

The company was founded in May 2005, by Paul Reynolds.