The InterUnity Customer Satisfaction Index (ICSI) measures the performance of vendors though their customers. The ICSI measures the perceptions among IT executives of the quality, customer service, functionality, profitability contribution, and the value of their vendors’ product and service offerings. The ICSI is a quantitative score where 100 is average.

The InterUnity Technology Knowledgebase (ITK) analyzes the Information Technology decisions of over 2000 companies across 24 industries. The ITK enables companies to rapidly benchmark the value contribution of IT within their company and measure the associated impact of IT on overall corporate performance.