Customers Incorporated(SM) LLC is a CRM research and consulting firm dedicated to helping companies improve
the performance of sales, marketing, and customer service through better alignment of people, business processes, information, and technologies. Its highly focused, hands-on approach enables clients to compete and win by balancing investments in customer relationships with the equity gained from those relationships. Addressing the needs of enterprise-level organizations to small- and medium-sized businesses, Customers Incorporated’s founders helped pioneer the CRM category.